Turn your ticket export into a support performance report.
Drop a tickets export — CSV or XLSX from Zendesk, Freshdesk, Intercom, or a spreadsheet — and get a branded support report for your leadership or a customer QBR in under a minute. No pivot tables, no slides.
CSV · XLSX · Zendesk · Freshdesk · Intercom — no template prep required
The team did the work. The export buries it.
Support leads export raw ticket data every month — and turning that wall of columns into a clean review for leadership or a customer is a job nobody signed up for.
Raw exports tell no story
A ticket dump with timestamps, status codes, and IDs is fine for the queue and useless in a leadership review. The performance is in there — buried under columns no exec reads.
The pivot-and-slides routine eats hours
Pivot tables for volume and resolution time, then rebuilding it all in slides so it looks presentable — that's time better spent coaching the team, repeated every single month.
It never stays consistent
Every month and every customer gets formatted a little differently. There's no single, on-brand review you can hand to a VP or a client and trust to look right.
From ticket export to QBR-ready in three steps.
No setup, no templates, no formula gymnastics — just your file.
Drop your ticket export
Upload your tickets export exactly as it comes out of Zendesk, Freshdesk, Intercom, or a spreadsheet. CSV, XLSX — whatever you've got.
Pagelumen reads it
It auto-detects ticket counts, resolution time, category, customer or account, agent, and dates — then organizes the numbers the way a support team actually reviews them.
Get a branded report
Receive a polished report with your company logo and colors — ready to download, present to leadership, or share with a customer through a private link.
Everything you'd build by hand — done for you.
The metrics support leads actually present, formatted on brand every time.
Ticket volume & resolution time
Total tickets plus average and median resolution time (MTTR), so the workload and the speed land in one glance.
Tickets by category
See where the volume actually comes from — broken out by type, topic, or queue, no manual tagging pass required.
Top customers & accounts
Rank the accounts driving the most tickets — the view you need for a QBR or a capacity conversation.
By agent
Volume and resolution time per agent for one-on-ones, staffing, and end-of-quarter reviews — no reverse-engineering a CSV.
Trend by period
Week, month, or quarter — volume and resolution time trended over any time range your export covers.
AI-written key observations
A short, plain-English readout of what changed and what stands out — so the report explains itself.
Your branding on every report
Your company logo and colors on the header, accents, and export. Leadership and customers see your brand, not ours.
Shareable links
Send a private link instead of an attachment. Recipients see a clean web report — no spreadsheet required.
Look at an actual support report.
Don't take our word for it — see the kind of branded, presentation-ready report your ticket export turns into, with support metrics laid out the way leads review them.
See a real support sample report →Here's the kind of before/after you'll get.
Same tickets, two very different things to hand a VP.
- Thousands of ticket rows with status codes and IDs nobody outside the queue reads
- No branding — just gridlines and a default font
- Resolution time scattered across columns you have to average by hand
- An afternoon of pivot tables and slides to make it presentable
- One clean, branded report on your company's logo and colors
- Volume, MTTR, top categories, top accounts, and by-agent at a glance
- Plain-English key observations written automatically
- A private link you can send leadership or a customer in under a minute
Illustrative example. A real support team's before/after — with actual screenshots and numbers — drops in here.
Questions support leads ask.
Your next support review could take one minute.
Drop a ticket export and see your first branded, presentation-ready support report — free.